Your AI Receptionist: Always-on calls, texts, and bookings
With Fieldified’s AI Receptionist answering calls and messages, you can step away from the phone without losing leads—automatically capturing requests, scheduling jobs, and routing urgent calls to your team.
Answer more leads, reduce admin, and keep your team focused—without hiring extra staff.
Create Bookings & Requests Automatically
Missed calls shouldn’t mean lost work. The AI Receptionist can create job requests or schedule available slots in your calendar based on your rules and approvals.
Take Clear, Actionable Messages
Not just voicemail—each message includes a summarized transcript, important details, and a follow-up task so your team knows exactly what to do next.
Transfer or Alert When Needed
Set escalation rules so the Receptionist texts or transfers calls to you for high-priority situations—jump in only when it matters.
Trained & Easy to Customize
Built for field service workflows—choose greetings, required fields, voice, and routing so the Receptionist matches how your business works.
Real-Time Monitoring & Conversation Logs
Every interaction is saved and visible in your dashboard. Review transcripts, recordings, and actions taken—perfect for audits and handoffs.
Smart Spam Filtering & Call Prioritization
The Receptionist filters spam and prioritizes booking or emergency requests so your team only handles what needs a human touch.
Multi-Channel: Calls, SMS & Chat
Support customers on the channel they prefer. The Receptionist handles voice, SMS, and chat—creating requests from any channel and syncing them centrally.
Voice Options & Multilingual Support
Choose the voice and language settings that fit your market so customers hear a friendly, local-sounding assistant that represents your brand.
Integrations & Handoff to Your Team
Connect the Receptionist to scheduling, CRM, and messaging tools so captured requests turn into jobs and assignable tasks without manual entry.
Why Traditional Call Handling Drops the Ball
Old phone systems and voicemail create gaps—missed calls, inconsistent notes, and slow follow-ups. An AI Receptionist fills those gaps by capturing intent, summarizing conversations, and routing work instantly.
✅ Challenge 1: Missed Calls Become Lost Jobs
❌ When you can't answer every call or text, high-intent leads slip through the cracks—especially outside business hours.
- Always-On Intake
- An AI Receptionist captures requests, schedules jobs, or takes messages 24/7 so you never lose an opportunity.
✅ Challenge 2: Time-Consuming Call Triage
❌ Sorting through voicemails and spam wastes hours—your team spends time listening to every call instead of doing billable work.
- Smart Call Filtering
- Auto-detect spam, prioritize booking requests, and surface only high-value calls for human follow-up.
✅ Challenge 3: Inconsistent Customer Experience
❌ Different staff handle calls differently, causing mixed messages, missed info, or poor first impressions.
- Consistent, Configurable Responses
- Customize scripts, required fields, and routing so every customer gets the same professional experience.
✅ Challenge 4: Slow Response to High-Value Leads
❌ Big-ticket opportunities need immediate attention—delays reduce close rates and let competitors swoop in.
- Instant Alerts for Priority Leads
- Get real-time notifications for high-value requests so your team can follow up while interest is hot.
Frequently Asked Questions
Everything you need to know about how Fieldified’s AI Receptionist works, and how it helps you never miss a lead again.
Can I control when the AI Receptionist is active?
Yes. You have full control over when your Receptionist handles calls or texts. Use it during after-hours, when you’re busy, or anytime you step away—and turn it off the moment you’re ready to take calls yourself.
Can I customize what the Receptionist says when answering calls?
Absolutely. You can fully personalize the greeting, tone, and intro script so the Receptionist reflects your brand and speaks the way you want it to.
Can I keep my existing business phone number?
Yes. Simply set up call forwarding with your phone provider to route calls to your AI Receptionist after hours or after a certain number of rings—your number stays the same.
What happens if multiple customers call at the same time?
Your Receptionist can handle multiple concurrent calls and texts simultaneously. Even during busy spikes, every customer gets immediate attention with zero wait time.
How do I train the AI Receptionist?
It starts pre-trained using your Fieldified business profile, request form, booking rules, and website content. You can then fine-tune it with extra details about your services, processes, and preferences to improve accuracy.
Will my customers know they are speaking to AI?
Most customers are comfortable engaging with AI, especially when the alternative is leaving a voicemail. For many service businesses, the Receptionist handles 20+ calls per week with high satisfaction.
What if a customer needs to speak to a real person?
You can define keywords or situations that should trigger an instant alert or call transfer. When your Receptionist detects them, it will notify you or route the call to your team immediately.
What Fieldified Customers Say
" Our AI Receptionist handles after-hours requests and schedules jobs automatically. We haven’t missed a lead since we turned it on. "
Kavita
Owner, UrbanClean Services
" Spam filtering and summarized messages have saved our team hours each week—no more digging through voicemails for important info. "
Amit
Manager, EcoHeat Solutions
" High-value quotes now get instant alerts. We respond faster and win more big jobs. "
Priya
Owner, Apex Roofing
Never Miss a Lead—Even When You’re Offline
Let Fieldified’s AI Receptionist capture requests, schedule jobs, and prioritize calls so your team can focus on the work that grows your business.